Online Giving FAQ

 

1. Is giving online safe and secure?

Absolutely.  Our transaction processing uses industry-standard SSL encryption technology, validated by Comodo, and is handled in partnership with BluePay, a payment processor certified by TRUSTe, Trustwave, and McAfee.

2. Do I pay any fees for giving online?

No. You will not pay any fees with an online gift.

3. Can I use a credit card? Why does it say “checking account preferred?”

While we allow the use of credit cards for tithes and offerings, we still strongly encourage the use of electronic funds transfer rather than credit card payment for two primary reasons:

  1. Although many pay off their credit cards each month, many also do not. We do not want to encourage someone to go into debt and pay interest on gifts given to the church.
  2. With electronic funds transfer from your checking account, your entire gift goes to the church. When using a credit card, as much as 3% of your gift can go to the credit card company.

4. What funds can I give to online?

  • General Fund: The operating expenses of Church in the Valley’s ministry comes out of this fund and 10% of this fund goes to Missions.
  • Benevolence Fund: This fund is designed to help those in need, both within the church and within the broader community.

5. What giving management system does Church in the Valley use?

Church in the Valley uses CCB (Church Community Builder) which provides a secure system for managing online giving. Through CCB, you’ll be able to set up recurring donations and view your previous giving history.

6. How do I create an account with CCB?

  1. Click request a username to be directed to Church in the Valley’s CCB account creation page.
  2. Enter your name and contact information and click “Submit.”
  3. Once your information has been processed, you’ll receive an email with your login information.
  4. Once you have received your login/password, click “Give Online” and login with your new account. You will be able to give a one-time gift or a reoccurring gift using your checking account or a credit card.

7. Can I give online without a username or password?

Yes. When you click on the “Give Online” button, you will see the option to “give online” on the upper right side of the webpage. This is a public gift option that does not require a username/password. Please be advised this option only offers a credit card payment. To set up a recurring gift and to pay through your checking account, you will need to request a username.

8. How will I know that I set up my gift correctly?

Immediately after submitting your giving contribution, you will receive an e-mail verifying your gift.

9. When will contributions be taken from my account?

Giving contributions will be taken from your specified bank account within 48 business hours of the date you requested. This allows time for the contribution to be processed through both your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

10. Can I stop automatic payments later on if I need to?

Yes. You can edit your recurring payments by logging into your account on Church Community Builder (CCB) and changing your reoccurring payment. You can also update your recurring gift by emailing us directly at .(JavaScript must be enabled to view this email address).

11. Can I review my donation history online?

Yes. In fact, once your online account has been connected with your previous giving information, you will be able to view your complete giving history (including offline gifts) at any time.

12. Will I still receive regular contribution statements from the church?

Yes. Church in the Valley will continue to send year-end contribution statements to your address on file for tax purposes.

13. How can I learn more about financial stewardship and giving?

The following resources are great places to start:

If you have other questions, please feel free to contact us at .(JavaScript must be enabled to view this email address).

Give Online You will be directed to CCB, the secure system we use to facilitate online giving.

Or visit Benefits of Online Giving